Refund policy

Return and Refund Policy

At Aestee Studio, each order is prepared with care, and many of our products are made on demand specifically after an order is placed. We want you to be happy with your purchase while keeping our return process clear and fair.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To request a return, please contact us at info@aesteestudio.com before sending any item back.

Do not return products directly to the address shown on the shipping label or to one of our production partners unless we specifically instruct you to do so. Because Aestee Studio works with several production and fulfillment partners worldwide, the correct return address may vary depending on the product and where it was produced.

If your return is accepted, we will provide you with the appropriate return instructions and return address.

Return Eligibility

Returned products should be in substantially the same condition in which they were received.

Items should normally be:

unworn and unused, except for reasonable inspection;
unwashed;
free from damage, stains, odors, or other signs of use;
returned with any original tags or accessories where applicable.

Original packaging should be used where reasonably possible.

Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics, fit, and functionality. Where permitted by applicable law, a refund may be reduced if the value of the product has been diminished through handling beyond what would normally be necessary to inspect it.

Return Shipping Costs

If you return a product because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the cost of returning the item.

We strongly recommend using a trackable shipping service. Aestee Studio cannot be responsible for returned parcels that are lost before they reach the designated return location.

Where applicable consumer law requires us to refund the original delivery charge, we will refund the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from choosing an upgraded, expedited, or express delivery method are not refundable unless required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us at info@aesteestudio.com as soon as reasonably possible.

Please include:

your order number;
a description of the problem;
clear photographs showing the issue; and
photographs of the packaging where relevant.

If the product is confirmed to be defective, damaged, or incorrect, Aestee Studio will provide an appropriate remedy in accordance with applicable law, which may include replacement, repair, or refund.

You will not be required to bear reasonable return shipping costs for a product that is defective or was supplied incorrectly where applicable law places those costs on the seller. EU consumers also retain their statutory rights regarding goods that do not conform to the contract.

Exchanges

We do not offer direct exchanges.

If you ordered the wrong size, color, or product and wish to replace it, please contact us regarding the return of the original item. If the return is accepted, you may place a new order for the preferred product.

This does not affect any rights you may have when a product is defective, damaged, or incorrectly supplied.

Order Changes and Cancellations

Most Aestee Studio products are made on demand and may enter production shortly after an order is placed.

For this reason, we cannot guarantee that an order can be changed or cancelled after it has been submitted.

If you notice a mistake in your order, contact us immediately at info@aesteestudio.com. We will try to help where possible, but once production has begun we normally cannot stop or modify the order.

Nothing in this section limits any statutory cancellation or withdrawal rights that apply to you under mandatory consumer law.

Personalized and Custom-Made Products

Products that are made according to a customer's individual specifications or are clearly personalized may not be eligible for the standard right of withdrawal where applicable law provides such an exception.

This exception applies only to genuinely personalized or customer-specific products. A product is not treated as non-returnable merely because it was produced on demand.

Claims concerning damaged, defective, or incorrectly supplied personalized products are not affected by this exclusion. EU law specifically recognizes an exception for goods made to the consumer's specifications or clearly personalized.

Swimwear and Hygiene-Sensitive Products

For hygiene reasons, sealed products that are not suitable for return for health or hygiene reasons may become non-returnable once the hygiene seal or protective packaging has been opened or removed, where permitted by applicable law.

This may include certain swimwear or similar hygiene-sensitive products.

If the hygiene seal remains intact, normal return rights may still apply.

Damaged, defective, or incorrectly supplied items remain covered by your statutory rights. Estonia's Consumer Protection and Technical Regulatory Authority specifically notes that opened sealed hygiene-sensitive goods, including bikinis, can fall within the withdrawal exception.

Gift Cards

Gift cards are generally non-refundable and cannot normally be exchanged for cash, except where a refund or redemption is required by applicable law.

This section will apply if and when Aestee Studio begins offering gift cards.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If the refund is approved, it will normally be issued to the original payment method.

Where applicable consumer law specifies a refund deadline, we will process the refund within that legally required period. For EU consumers exercising the statutory right of withdrawal, reimbursement must generally be made no later than 14 days after we are informed of the withdrawal, although we may withhold the refund until the goods have been returned or you provide evidence that they have been sent back.

Processing times imposed by your bank, card issuer, or payment provider may mean that the refunded amount takes additional time to appear in your account.

European Union Consumers

Nothing in this policy limits the mandatory rights of consumers under European Union or national consumer protection law.

EU consumers purchasing online generally have the right to withdraw from a purchase within 14 days after receiving the goods, subject to statutory exceptions.

If there is any conflict between this policy and mandatory consumer protection law applicable to your purchase, the mandatory legal provisions will apply.