Shipping policy

Shipping Policy

Last updated: September 2026

Aestee Studio is the brand name operated by sole proprietor Vallo Mikker (Vallo Mikker FIE, Reg. No. 17484350, Estonia).

Aestee Studio works with multiple print-on-demand production and fulfillment partners around the world. Because our products are made on demand, orders may be produced and shipped from different locations depending on the product, destination, availability, and fulfillment partner.

1. Made-to-Order Production

Most Aestee Studio products are made specifically after an order is placed.

This helps us avoid unnecessary inventory and overproduction, but it also means that production time is required before an order can be shipped.

Production times vary by product and fulfillment partner.

Estimated delivery information shown at checkout may include or exclude production time depending on the shipping service and fulfillment provider.

2. Shipping Destinations

Aestee Studio ships to many countries and regions worldwide.

Available destinations depend on:

- the product ordered;
- the fulfillment partner;
- shipping carrier availability;
- local delivery restrictions;
- customs or import requirements;
- temporary carrier or regional restrictions.

If no shipping method is available for your address at checkout, we are currently unable to ship that product or order to the selected destination.

3. Shipping Rates

Shipping charges are calculated or displayed at checkout before payment.

Shipping costs may vary depending on:

- destination country or region;
- product type;
- fulfillment partner;
- package size and weight;
- shipping method;
- number of products ordered.

Because different products may be fulfilled by different production partners or locations, shipping charges for multiple items may be combined.

4. Separate Shipments

Products in the same order may be produced by different fulfillment partners or at different production facilities.

As a result, your order may:

- arrive in more than one package;
- be shipped on different dates;
- have multiple tracking numbers;
- arrive through different carriers.

Receiving one package does not necessarily mean that the entire order has been delivered.

You will receive shipping information for each shipment where tracking is available.

5. Estimated Delivery Times

Delivery times shown on our website or at checkout are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery time generally consists of:

Production time + Shipping time

Actual delivery times may vary due to factors such as:

- production workload;
- destination country;
- customs processing;
- carrier delays;
- weather conditions;
- public holidays;
- peak shopping periods;
- local postal service delays;
- remote delivery locations;
- incorrect or incomplete addresses;
- events outside our reasonable control.

We recommend allowing additional time for international deliveries.

6. Tracking Information

Where tracking is available, you will receive a shipping confirmation email after your order has been dispatched.

This email may include:

- a tracking number;
- a tracking link;
- carrier information.

Tracking information may take some time to update after a shipping label has been created.

Some international or economy shipping services may provide limited tracking information.

7. Customs, Import VAT, Duties, and Fees

International orders may be shipped from a country different from the customer's delivery country.

Depending on the destination, an order may be subject to:

- import VAT;
- customs duties;
- customs clearance charges;
- carrier handling fees;
- other government or local charges.

Where these charges are not collected at checkout, they may be charged by the carrier or customs authority before or upon delivery.

Unless otherwise stated at checkout or required by applicable law, the customer is responsible for import duties, taxes, and similar charges imposed by the destination country.

Aestee Studio does not control customs authorities and cannot guarantee whether additional charges will apply to a particular shipment.

8. Customs Delays

International shipments may occasionally be delayed during customs clearance.

Customs processing times are outside Aestee Studio's direct control.

Customers are responsible for providing any information reasonably requested by customs authorities or the carrier in order to complete delivery.

9. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your shipping information carefully before placing your order.

If you notice an address error, contact us immediately at:

info@aesteestudio.com

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned, lost, or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.

10. Undeliverable or Returned Packages

A package may be returned to the sender or fulfillment facility if:

- the address is incorrect or incomplete;
- delivery is refused;
- the customer fails to collect the parcel;
- the carrier cannot access the delivery location;
- customs requirements are not completed;
- the parcel remains unclaimed.

If a package is returned, please contact us.

Depending on the circumstances, reshipping may require payment of an additional shipping fee.

Your statutory consumer rights remain unaffected.

11. Lost Packages

If tracking indicates that a shipment appears to be lost, please contact us at:

info@aesteestudio.com

Please include your order number and tracking information.

We will investigate the shipment with the relevant fulfillment partner or carrier.

Where a shipment is confirmed to be lost and Aestee Studio is responsible under applicable law, an appropriate remedy will be provided.

12. Packages Marked as Delivered

If tracking shows a package as delivered but you cannot locate it, please first:

- check the delivery address;
- check around the delivery location;
- ask household members or neighbours;
- check with building reception or parcel lockers where applicable;
- contact the local carrier.

If the parcel still cannot be located, contact us at info@aesteestudio.com and we will assist where reasonably possible.

13. Damaged Packages or Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please provide:

- your order number;
- photographs of the damaged product;
- photographs of the packaging where relevant;
- a short description of the issue.

Please refer to our Return and Refund Policy for further information.

14. Remote Areas

Certain carriers may classify some destinations as remote or difficult-to-access areas.

Remote-area deliveries may:

- take longer;
- have limited carrier options;
- involve additional shipping costs.

Where an additional shipping charge is required and was not calculated at checkout, we will contact you before proceeding where appropriate.

15. Shipping Restrictions

We reserve the right to restrict shipping to certain countries, regions, or addresses where delivery is unavailable, legally restricted, commercially impractical, or not supported by our fulfillment partners.

Restrictions may change without notice due to carrier availability, sanctions, legal requirements, emergencies, or other external circumstances.

16. Delivery Delays

Aestee Studio will make reasonable efforts to ensure that orders are produced and shipped within the estimated timeframe.

However, delivery dates are estimates unless expressly guaranteed.

We are not responsible for delays caused solely by events outside our reasonable control, including carrier disruptions, customs delays, severe weather, strikes, natural disasters, or government restrictions.

Nothing in this policy limits any mandatory consumer rights that apply to delayed delivery.

17. Multiple Fulfillment Partners

Aestee Studio may use different fulfillment partners for different products.

Our fulfillment partners may include services such as Printful, Yoycol, Printify, Gelato, and other production or logistics providers.

The fulfillment partner used for a particular order may vary depending on the product and destination.

These companies manufacture and/or ship products on behalf of Aestee Studio. Your purchase agreement remains with Vallo Mikker FIE, operating under the Aestee Studio brand, unless otherwise required by law.

18. Contact

For shipping questions, tracking issues, or delivery concerns, please contact:

Aestee Studio
Operated by Vallo Mikker FIE
Reg. No. 17484350

Business address:
Eha 3-5
Kunda
Viru-Nigula vald
Lääne-Virumaa
44107
Estonia

Email:
info@aesteestudio.com